{"product_id":"the-salon-client-journey-map","title":"The Salon Client Journey Map","description":"\u003cp\u003eMost owners think about the client experience as \"the service\" — what happens in the chair. But by the time a client sits down, six or seven other moments have already happened, and any one of them can be the reason she never rebooks, or the reason she tells three friends to come in.\u003c\/p\u003e\u003cp\u003eBreaks the full journey into seven stages — discovery, first contact, pre-appointment, arrival \u0026amp; welcome, the service, checkout \u0026amp; rebooking, post-visit \u0026amp; retention — with what should actually happen at each, the real risk if it's skipped, and who on your team owns it.\u003c\/p\u003e\u003cp\u003eA Salon Growth guide from Anya Johnson.\u003c\/p\u003e\u003chr\u003e\u003cp\u003e\u003cem\u003eInstant digital download (PDF). By Anya Johnson.\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003eWork through it at your own pace.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eReady for more than the book can give you?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eFollow along on Instagram — \u003cstrong\u003e@theanyajohnson\u003c\/strong\u003e (personal) and \u003cstrong\u003e@freedombyanyajohnson\u003c\/strong\u003e (Freedom by Anya Johnson).\u003c\/p\u003e\u003cp\u003eAnd when you want real accountability, not just a plan on paper, \u003cstrong\u003ebook your 1:1 call with Anya\u003c\/strong\u003e and take this to the next stage.\u003c\/p\u003e","brand":"Anya Johnson","offers":[{"title":"Default","offer_id":52678043566212,"sku":null,"price":39.0,"currency_code":"AED","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1021\/8088\/0516\/files\/client-journey-cover.png?v=1787294433","url":"https:\/\/anyajohnson.me\/products\/the-salon-client-journey-map","provider":"Anya Johnson","version":"1.0","type":"link"}