Your front desk is the single biggest lever on rebooking rate, deposit compliance, and first impressions — and it's usually the role owners hire least carefully for. Ten interview questions built to surface real composure, policy discipline, and client-facing judgment under normal salon pressure: multitasking, holding the deposit line under pushback, enforcing the cancellation policy consistently, and staying warm under pressure everyone can hear.
Each question comes with exactly what Anya listens for in the answer. Weight the policy-enforcement questions heaviest — a receptionist who can't hold a deposit policy consistently will quietly undo months of work on your numbers.
A Salon Growth guide from Anya Johnson.
Instant digital download (PDF). By Anya Johnson.
Work through it at your own pace.
Ready for more than the book can give you?
Follow along on Instagram — @theanyajohnson (personal) and @freedombyanyajohnson (Freedom by Anya Johnson).
And when you want real accountability, not just a plan on paper, book your 1:1 call with Anya and take this to the next stage.
— The two-question filter for choosing what's actually worth building in it.
— Turn your windows into an actual weekly plan, with the scripts to protect them when someone tries to take them back.