Lash retention is the single biggest driver of repeat business in this category, and it comes down almost entirely to isolation technique and application discipline — things a portfolio photo can't show you. Ten interview questions covering consultation and natural lash health assessment, identifying lash mite or allergic reaction mid-application, retention technique, patch-testing discipline, and talking clients through aftercare.
Each question comes with exactly what Anya listens for in the answer. Weight the safety and patch-testing questions heaviest — retention problems cost rebookings, a missed allergic reaction costs far more.
A Salon Growth guide from Anya Johnson.
Instant digital download (PDF). By Anya Johnson.
Work through it at your own pace.
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And when you want real accountability, not just a plan on paper, book your 1:1 call with Anya and take this to the next stage.
— The two-question filter for choosing what's actually worth building in it.
— Turn your windows into an actual weekly plan, with the scripts to protect them when someone tries to take them back.