Word-for-word scripts for the clients who've gone quiet — before you write them off. New clients are the expensive way to grow; a win-back call to someone who already trusts your team is the cheapest booking you'll ever make.
Three scripts for three kinds of lapsed client: the recent lapse (60-90 days), the long lapse (6+ months), and a dedicated script for reaching out to your high-value clients personally, without leading with a discount.
A Salon Growth guide from Anya Johnson.
Instant digital download (PDF). By Anya Johnson.
Work through it at your own pace.
Ready for more than the book can give you?
Follow along at SalonGrowth.me and on Instagram — @thesalongrowth and @theanyajohnson.
And when you want real accountability, not just a plan on paper, book your 1:1 call with Anya and take this to the next stage.
— The two-question filter for choosing what's actually worth building in it.
— Turn your windows into an actual weekly plan, with the scripts to protect them when someone tries to take them back.